One of the best ways to reach someone at ebay is to use their live help. Live help connects you via a chat window to an eBay customer service representative. Then you can usually get immediate attention and solve whatever problem you might have. Yahoo has a much better interface and answers their email very quickly.
Non paying bidder policy (if you get a person who won’t pay after he/she won your auction):
http://pages.ebay.com/help/sell/bidders_overview.html?ssPageName=STRK:MEARL:007
Non paying bidders FAQ:
http://pages.ebay.com/help/basics/f-npb.html
Contacting Ebay for help:
http://pages.ebay.com/help/contact_inline/index.html
eBay University, learning how to eBay (the basics):
http://pages.ebay.com/university/index.html
Ebay seller’s policies, all the rules on what and what not:
http://pages.ebay.com/help/policies/listing-ov.html
Problems:
http://pages.ebay.com/help/basics/select-support.html
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